Privacy Policy

Effective Date: August 20, 2025

This Privacy Policy explains how Aero Residential Contractors, Inc. (“Aero,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us, or use our services. By accessing our website or providing information to us, you agree to the practices described here.

Information We Collect

We may collect personal information you provide directly to us, such as your name, email address, phone number, street address, project details, service preferences, communications preferences, and any files or photos you upload or send. If you make a payment to us through invoicing or other offline methods, we may collect necessary billing information.

We also collect certain information automatically when you use our site, including device identifiers, IP address, browser type, pages visited, and referral/exit pages. We may use cookies, pixels, and similar technologies to enable site functionality, remember preferences, and analyze website performance.

How We Use Information

We use personal information to provide and improve our services, schedule appointments, prepare and deliver estimates, manage projects, process payments, respond to inquiries, send service and account communications, conduct analytics, enhance security, and comply with legal obligations. We may also use your information to send you marketing communications consistent with your preferences and applicable law.

Text Messaging Permissions

If you provide your mobile number and consent to receive text messages, you agree to receive SMS/MMS communications from Aero for purposes such as appointment reminders, service updates, estimate approvals, and promotional messages. Message frequency may vary. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchase or service.

You can opt out of marketing text messages at any time by replying STOP. For help, reply HELP. You can also change your communication preferences by contacting us using the details below. Even if you opt out of marketing texts, we may still send you transactional or service-related messages when permitted by law.

We may use third-party messaging providers to deliver texts, and those providers will process your number and message content on our behalf in accordance with this Policy and our instructions.

Sharing of Information

We may share personal information with trusted vendors and service providers who perform services on our behalf, such as scheduling, messaging, analytics, payment processing, customer relationship management, or subcontracted labor necessary to perform our work. These parties are required to handle your information only as instructed by us.

We may also share information as needed to comply with laws, respond to lawful requests, protect our rights and safety, prevent fraud, or in connection with a merger, acquisition, financing, or sale of assets. We may share information with your consent or at your direction.

Cookies and Analytics

We use cookies and similar technologies to operate our site, remember your settings, and understand how visitors use our pages. You can control cookies through your browser settings. If you block cookies, some features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the type of information and applicable requirements.

Your Choices and Rights

• You can update contact details or communication preferences by contacting us.
• You may opt out of marketing emails by using the unsubscribe link in those emails.
• You may opt out of marketing texts by replying STOP; for help, reply HELP.
• Depending on your location, you may have rights to access, correct, or delete personal information, or to object to or restrict certain processing, as permitted by law.

Children’s Privacy

Our site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Your continued use of our site or services after an update means you accept the revised Policy.

Carrier Disclaimer (Texting)

Carriers are not liable for delayed or undelivered messages. Message frequency may vary. Message and data rates may apply. Reply STOP to cancel and HELP for help.

Contact Us

If you have questions or wish to exercise a privacy right, please contact Aero Residential Contractors, Inc. at 410-391-3445, 2014 Orems Rd, Middle River, MD 21220, or aeromaryland@yahoo.com.